Terms & Conditions

Welcome to our website. These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services. By accessing, browsing, or purchasing from this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any part of these Terms, you must not use this website.

1. DEFINITIONS

  • “Company,” “We,” “Us,” “Our” refers to the website owner and operating entity.

  • “User,” “You,” “Customer” refers to any person accessing or using this website.

  • “Products” refers to any goods listed for sale on the website.

  • “Website” refers to this e-commerce platform and all its content.

2. ELIGIBILITY TO USE WEBSITE

By using this website, you confirm that:

  • You are at least 18 years of age or using the site under supervision of a parent or legal guardian.

  • You have the legal capacity to enter into a binding contract.

  • You will use this website only for lawful purposes.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

3. BUSINESS OPERATIONS

We are an India-based export company with approximately 8–9 years of experience in international exporting. We sell products from multiple categories and ship globally.

All products are sourced and exported from India.

4. PRODUCT INFORMATION

  • We strive to display accurate product descriptions, images, and prices.

  • Product images are for reference only. Actual products may vary slightly.

  • We do not guarantee that product descriptions or other content are error-free.

If we discover an error in pricing or product details, we reserve the right to cancel the order and issue a refund.

5. AUTHENTICITY GUARANTEE

All products sold on our website are 100% original and genuine. We do not sell counterfeit or fake products.

6. PRICING & PAYMENTS

  • All prices are displayed on the website and may change without notice.

  • Prices do not include customs duties, import taxes, or local charges unless stated otherwise.

  • Payments must be completed in full before order processing.

We reserve the right to refuse or cancel any order if payment is not successfully completed.

7. SHIPPING & DELIVERY

  • We ship worldwide using trusted logistics partners such as DHL and FedEx.

  • Estimated delivery time: 10 to 14 business days after dispatch.

  • Delivery times are estimates and not guaranteed.

We are not responsible for delays caused by:

  • Customs processing

  • Weather conditions

  • Courier issues

  • Force majeure events

8. CUSTOMS & IMPORT DUTIES (CUSTOM POLICY)

When purchasing from our website:

  • You acknowledge that you are importing goods into your country.

  • Any customs duties, taxes, import fees, or clearance charges are the sole responsibility of the customer.

  • Once shipped, the product legally belongs to the customer.

We are not responsible for:

  • Customs delays

  • Seized shipments

  • Rejected shipments

  • Additional charges imposed by authorities

9. ORDER CANCELLATION

  • Orders may be canceled only before a tracking number is generated.

  • Once an order is dispatched, it cannot be canceled.

10. RETURNS & REFUNDS

Eligible Returns

  • Returns accepted within 14 days from delivery date.

  • Items must be unused, in original condition, and original packaging.

Non-Returnable Products

  • Grocery items

  • Health & beauty products

Refunds

  • If product is damaged, defective, or incorrect, contact customer support.

  • After verification, a 100% refund will be issued.

  • Refunds are processed via original payment method.

Shipping charges, customs fees, and taxes are non-refundable.

11. CUSTOMER RESPONSIBILITIES

You agree to:

  • Provide accurate shipping and contact details.

  • Verify product compatibility before purchase.

  • Comply with your country’s import laws.

We are not responsible for losses caused by incorrect information provided by you.

12. ACCOUNT SECURITY

If you create an account:

  • You are responsible for maintaining confidentiality of login credentials.

  • You accept responsibility for all activities under your account.

Notify us immediately if you suspect unauthorized use.

13. INTELLECTUAL PROPERTY

All website content including:

  • Text

  • Images

  • Logos

  • Graphics

  • Design

is the property of the Company and protected by copyright and intellectual property laws.

Unauthorized use is strictly prohibited.

14. PROHIBITED ACTIVITIES

You must not:

  • Use website for illegal purposes

  • Attempt hacking or system interference

  • Upload malicious code

  • Engage in fraudulent activities

Violation may result in legal action.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

We shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits

  • Loss of data

  • Delays or service interruptions

Our maximum liability shall not exceed the amount paid for the product.

16. DISCLAIMER OF WARRANTIES

All products and services are provided “as is” and “as available” without warranties of any kind, either express or implied.

We do not guarantee uninterrupted, error-free service.

17. FORCE MAJEURE

We shall not be responsible for failure or delay in performance due to events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • War

  • Pandemic

  • Government actions

  • Transportation failures

18. MODIFICATIONS TO TERMS

We reserve the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of changes.

19. GOVERNING LAW

These Terms shall be governed and interpreted according to the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of courts located in India.

20. CONTACT INFORMATION

For any questions regarding these Terms & Conditions, please contact our Customer Support via email.