FAQ

  • How do I place an order on Dugraj.com?

To place an order, browse our website, select the desired perfume, and click the Add to Cart button. Proceed to the checkout page, provide the necessary details, and complete the payment process.

  • What payment methods are accepted by Dugraj.com?

We Accept Various Payment Methods, Including Credit Card, Debit Card, Net Banking, Apple Pay, PayPal etc.

  • How long does it take to deliver my order?
Your location and the shipping method you select will affect the delivery time. Orders are typically delivered within 14 - 28 business days, on average. However, kindly allow more time for busy times or unforeseen reasons.
  • Can I track the status of my order?
Yes! Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to check the status of your order on our website or the courier company's website.
  • What is your return and refund policy?
We have a hassle-free return policy. If you receive a damaged or incorrect product, you can request a return within 30 days of delivery. Please visit our Returns and Refunds page for detailed instructions on initiating a return or refund.
  • Are the perfumes sold on Dugraj.com authentic?
All the perfumes available on Dugraj.com are 100% authentic. We guarantee that all products in our store are completely authentic, as we source them solely from the brands or their authorized distributors.
  • Do you offer international shipping?
Yes, We do offer international shipping services on all our products.
  • How can I contact Perfume Palace for further assistance?
You can reach our customer support team through our Contact Us page for further assistance or queries.
  • How can I change my address after ordering?
You can change the address of your order by contacting us on this email ID info.dugraj@gmail.com. In that you will have to mention the order number and give it to us.